We will not get it right all the time, when we do not we will look into what has gone wrong and put things right.
In first instance you may want to talk to our Care Coordinator and if you are still not satisfied, you may arrange to see the manager at our office, or you can complaint in person at the office which is situated at:
783/785 Lea Bridge Road, Walthamstow London E17 9DZ
Contact: Mr Ashley Burford
Telephone: 020 8521 7689. Fax: 020 8520 4338
If you are still not satisfied with the way we have handled or are handling your complaint, you can contact your local social services office at:
• Waltham Forest Direct on: 020 8496 3000
• Minicom: 020 8496 3010.